Answering Pledge Manager FAQs and Confusion
12 months ago
– Sun, Apr 21, 2019 at 03:00:29 AM
At this point, everyone got sent their Backerkit surveys earlier than expected, so please have a look through this update to address some FAQs and concerns. If you haven't already, we also highly recommend reading Update 19 if you need help with add-ons and Update 18 for some basic pledge manager questions.
I Didn't Get My Survey Email Yet
If you haven't gotten your invite to access the pledge manager, please email us at email@example.com and we can check that we have your correct email address and re-send an invite to you
What Happened to Cheaper Shipping For Smaller Add-ons?
During the campaign, we talked about pledging at the $1 level if you were interested in getting smaller add-ons like the automated factions and upgrade pack. After talking to the shipping companies in all regions, we've unfortunately found that the weight of shipping 8 full player boards is preventing us from doing so without sacrificing shipping material quality.
We understand that this is frustrating for many of you and we as a team apologize for being a bit too confident in thinking the smaller size of the add-ons would've discounted our shipping rates, without considering the weight factor enough.
Because we're producing and selling the upgrade kit at almost a loss, we have absolutely no leeway to eat any shipping costs so that we could offer more affordable shipping. Our solution, instead, for those that don't want to pay the full price of the shipping cost, is that we've changed our distribution plans for the upgrade kit, and will give it a retail release. Our retailer backers will have access to purchasing these upgrade kits, and through distribution so that you can purchase them at your friendly local game store once available.
Please be reminded that you can also print the balance changes at home to affix to your boards here.
I Pledged $1, Why Is It Charging Me Shipping?
Backerkit is automatically adding shipping to these pledge levels since the assumption is if you're completing your survey, you're getting add-ons. Because we didn't make two separate pledge levels during the campaign for following the campaign vs committing to getting add-ons, the way this level is set up in Backerkit is a kind of hybrid that had to have shipping added to it due to the way the platform works.
**If you are not getting add-ons, please do not complete your survey since it's charging shipping. Email us at firstname.lastname@example.org and we can opt you out of Backerkit reminders and close your survey for you.**
I Don't Want Add-ons and I No Longer Want To Receive Updates
No problem. Please email us at email@example.com and we'll opt you out of updates so you no longer get Backerkit reminders.
1. What items exactly come in the Evergreen All-In Pledge Level?
If you backed at the "all-in" pledge level, you are getting the following items:
- Root Base Game
- Root: The Riverfolk Expansion
- Root: The Underworld Expansion (includes Exiles and Partisans Deck, Vagabond Pack, Resin Clearing Markers)
If you'd like the automated factions or the playmat for example, you can add them as additional items into your cart in Backerkit.
2. Do I need the upgrade kit if I'm getting the base game through this campaign?
No you will not. The base game printing we'll use to fulfill this campaign will be the fourth printing and contain all of the up to date changes to the player boards and rulebook
3. How come I don't see the Kickstarter extras listed in my cart on Backerkit?
In our last update, we mentioned that when you check out your cart in Backerkit, the Kickstarter extras (resin clearings, vagabond pack, exiles & partisans deck) would not be listed in your cart since they automatically come with every copy of the Underworld expansion from this Kickstarter campaign. Each copy of Underworld comes packed with all of the Kickstarter extras inside of the box. Rest assured, in our backend, we do see them listed in your pledge.
If you have any more questions that we haven't covered here, please email us at firstname.lastname@example.org. Please refrain from using the Kickstarter messaging system so we can better help you through better and easier to track means.
Backerkit Update, Smoke Test, How to Add Add-ons, And a Note to Brazil Backers
12 months ago
– Thu, Apr 18, 2019 at 12:37:08 AM
Please disregard this update if you are a retail backer.
If you haven't read our previous update on what Backerkit is, please do so here so you have a better understanding of what to expect with the surveys going out soon.
This update will answer when you can expect your survey invites and how to add items to your pledge.
Backerkit Invites and Smoke Test
Starting today, we'll start a smoke test where we'll send 5% of backers invites to their Backerkit surveys to make sure everything is set up correctly and for a chance for any missed things to be brought to our attention to fix before sending all surveys out. After testing, we'll expect full surveys to go out early next week most likely.
I Added Funds For [Blank] Add-On. How Do I See It / Get It?
The funds you paid and pledged for during our Kickstarter campaign will be given to you as a credit in Backerkit. With that credit, you'll be able to add the items you intend to purchase. Anything purchased beyond your credit will be charged at a later date.
How Can I Change My Pledge Level?
Whether you're in the Token $1 pledge level, or want to upgrade from one level to the Evergreen All-In, for example, you can change your pledge level when you first view your survey.
Quick Reiterated FAQs
We covered these questions in our previous update and if you'd like to read it in full, our update can be read here.
1. I missed the Kickstarter, can I still late pledge?
Yes! Once we send full invites to all of our backers, the Backerkit late pledges will be accessible via a "pre-order" button we'll have set up on the main Underworld Kickstarter page.
2. When will late pledges be live?
After we send out our full survey invites to all of our backers. The smoke test will test 5% of invites this week, and full invites will most likely go out early next week if don't run into any bumps. We'll make late pledges live at the same time.
3. My card declined on Kickstarter, will I still get an invite to correct my pledge?
4. When will I be charged for items I didn't pay for yet?
Expected charge date is Sept 2019.
5. When will the pledge manager close?
Expected cut off date is Nov 2019.
A Quick Note About The Kickstarter Add-Ons
You might notice that we've put the Kickstarter extras (Vagabond Pack, Resin Clearing Markers, Exiles & Partisans Deck) for separate purchase on the Backerkit add-ons page. Please note that all three come for FREE with every copy of the Underworld expansion. These items are here for separate purchase if you are not purchasing the Underworld expansion or would like extra copies.
FYI, when finishing your order with the Underworld expansion in your cart, the Kickstarter extra items will not be listed in your cart since they come bundled in the Underworld box.
Our Brazil backers will be pleased to hear that we've added shipping to Brazil in our pledge manager so they can participate in our campaign. Please note that due to previous history with shipping to Brazil, customs and duties are hard to predict and have been quite expensive in the past. By participating in the late pledges, you accept any risk for any customs and duties charges. If any package gets refused due to the customs or duties charges and returned to us, we will not re-ship your order for you. Instead, we'll refund your order minus any shipping fees.
It's also absolutely imperative to make sure all of your address information is correct and up to date.
Other Questions or Concerns
As always, if there's anything we haven't covered here, please send us at email at email@example.com and we'll help you out there. Please refrain from sending us a Kickstarter message since they are hard to track and organize.
Backerkit Invites Next Week and Answering Some FAQS
12 months ago
– Wed, Apr 10, 2019 at 01:11:59 AM
Just giving an update on when to expect your pledge manager invites and answering some commonly asked questions.
Please note: if you are a retailer backer reading this, please disregard this update. Retailers will NOT be placing their orders in the pledge manager and instead will place their orders directly with our sales manager at firstname.lastname@example.org
Backerkit is the type of pledge manager we're using where you can enter your shipping details, manage your pledge, and add any extra products on top of your pledge level.
We're expecting to send the manager for review to Backerkit this week with a small smoke test to make sure everything goes well either this week or early next week before committing to sending invites to all backers. We're anticipating to be able to send wide invites some time next week and will post a new update on when to expect it, as well as a "how to" for upgrading your pledge and adding items.
How can I add add-ons to my pledge?
If you pledged more than your pledge level amount to accommodate the cost of the playmats or upgrade kits, for example, you'll get that extra pledged dollar amount as a credit in Backerkit that you can use toward the specific items you wish to add on top of your pledge. We'll post a how-to in another update next week with screencaps before sending wide invites to everyone.
If you did not add additional funds during the Kickstarter campaign period, you'll be able to still add additional items and get charged for them later.
I missed the Kickstarter--Can I still late pledge?
Yes! Late pledges will be entitled to the same Kickstarter extras as long as the Underworld expansion is part of your pledge.
Can I upgrade from the $1 pledge level (or another pledge level) to a higher one?
Yes! We'll post a how-to with screencaps next week on how you can upgrade your pledge to a higher level.
My card declined on Kickstarter, will I still get an invite to correct my pledge?
If your card had trouble registering with Kickstarter's payment platform, you'll still get an invite to the pledge manager where you can attempt to correct your payment method. Payment will not be charged until the pledge manager chargedate in September.
When will I be charged for items I didn't pay for yet?
Payment for any items you haven't paid for yet will be collected around 3 months before we expect fulfillment to begin. So currently, our close date is targeted for Sept 1, 2019. Beyond this date, your order will be locked and charged if you added anything beyond your Kickstarter pledge and we'll send another update to give reminder about the closing and chargedate.
When will the pledge manager close?
The targeted chargedate when cards will be charged for any additional items beyond what you paid for during the Kickstarter campaign, if you participated, is Sept 1, 2019. Orders are expected to cut off Nov 1, 2019.
Other questions, support, or concerns?
If you have any questions that we didn't cover here, please email us at email@example.com rather than use the Kickstarter messaging system. Emailing us ensures that we can organize your request better and not miss your message since we get an overwhelming amount of messages on Kickstarter daily.
You did it!
about 1 year ago
– Wed, Apr 03, 2019 at 01:33:21 AM
I am at a loss for words, but I will still try to write something. I talked to my co-workers, all exhausted with me from PAX East, about how to even approach writing a letter accepting the this amount of money as well as the monumental tasks ahead of us. Had the campaign been a moderate increase from our last campaign, I would have gone in writing thank yous for our current success. Then I would rest and get back to work.
That isn't what happened though is it?
The past year has been filled with amazing displays of affection for Root. In Brooklyn, there is a weekly meetup for people to play Root. In one of their videos we saw that folks were already playing the Crows from the design I had released on BGG. Seeing rooms filled to the brim with enthusiastic players encouraged us to continue working on new factions.
And, it wasn't just folks playing the game! From before the game's first public release, we saw dozens of fan made factions, maps, and scenarios. Designing material for Root seemed almost contagious. I was secretly hoping this would happen, but there's no way to know for sure if players will ever make that leap. I think its a credit to the streamlined core rules to Root that this was even possible. I encourage people to keep working on their designs and to know that we are reading them.
Root also seemed to ignite something in players. At numerous conventions people have walked up to us, describing how the game's presentation had tricked them into playing a conflict game—and how thankful they were for the experience!
Fans have made all sorts of supplemental material: miniatures, box inserts, various tokens, and an impressive body of strategic analysis. We have seen many beautiful photos of the game being played and have been treated to countless reviews praising Cole's design and Kyle's illustration as well as how we delivered the game.
Because of all of this, we knew early on that we wanted to build this Kickstarter campaign around supporting the community. The incredible response has been an incredible validation of this approach.
As a group we have been taking a more studio-oriented approach to design that capitalized on our talented team. Although Cole oversees the game's growth and development, we have all had a moment where we get to contribute to the game. Being able to test the game rigorously in-house has made the process, in my opinion, much more smooth.
I would like to extend my personal thanks to the following people:
Cole Wehrle: Continues to be the guide of the Root series. As I pulled the factions and maps together I valued his council, and thank him for his hard work on our Kickstarter strategy and helping to put the page together so quickly.
Nick Brachmann: Over the past year, Nick has has grown into a formidable developer. Vast: TMM is a stronger game for all of his hard work, and I can say the same about Root: the Underworld Expansion. He has deeply impressed me with his dedication and hard work.
Kyle Ferrin: There is no way to express enough thanks for Kyle's contribution to Root. He has breathed so much life into this world and is an amazing coworker and friend. I am so excited to show you all what he has cooking for the future.
Josh Yearsley: Thank for your current and future help editing. It's been remarkable to see your thinking about usability develop over the years, and, I think, every publisher in the business should pay attention to your work on Root and Vast.
Caryl Tan: Our master controller of all things related to the community and customer service. She is amazing, and you should all buy her treats. Or I should.
Marshall Britt: He has proven to be an invaluable member of the team as we juggle our existing projects with those on the horizon. Also Marshall has been helping us with the bots!
Clayton Capra: Thank you for help with retail support and for all of your hard work managing our trip to Pax East during the campaign.
Alex Werner: Our incredible intern! Over the past few weeks, Alex has been assisting this project in dozens of ways. She also has been out hitting the comments as well. Thank you!
Our Playtesting group: Thanks everyone!
And all of the team would like to extend our thanks to the community and our supporters as a whole.
Three weeks is a tight timeline for a campaign and we have been to 2 conventions this month. I need to go into seclusion for a few days to rest with my family. I have ordered my employees to take it easy too where possible. Unfortunately some have had to agree to go later to help finish out the campaign and we all appreciate their support. The rest of us will all be back to it next week as Cole, Nick, Kyle, and I are on a pretty tight timeline to get this expansion through final development and ready for printing.
Take care everyone and I will speak to you all again soon.
Creative Director and Owner
Shipping to Brazil
about 1 year ago
– Tue, Apr 02, 2019 at 01:48:18 AM
After much back-and-forth we have arrived at a solution for potential backers currently living in Brazil.
One of the biggest issues in shipping packages to Brazil is the high variance in cost based on weight. For this reason we couldn't arrive at a single shipping rate in the same way that we could for our other shipping zones. So, here's how we are going to proceed.
If you are living in Brazil and would like to back the game, please pledge at the $1 level. After the campaign you will be able to complete your order in BackerKit. Within BackerKit, we'll be able to adjust you shipping cost based on what you order so no one is overcharged. And, of course, if the shipping costs we offer are prohibitive, we'll happily refund your $1 pledge.
As always, if you have any questions and concerns, please contact firstname.lastname@example.org. We are all travelling back from Pax East today and many of us are taking a few days off this week, so there will likely be some delay in getting back to you all.