FAQ: Root: The Underworld Expansion
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What is the difference between this Kickstarter and the retail version?

You will get the alternative deck, Vagabond meeples, and resin clearing markers for free. They will be sold separately at retail. We try not to do exclusive items, but if something turns out to be prohibitively expensive, we will cut it from the retail release.

Last updated: March 14, 2019 12:59

I want to order multiple copies of the game. What should I do?

You can ship up to four copies by just adding $50 per extra copy.

Last updated: March 14, 2019 07:06

Can you add anything from the Vast series to my order?

Sorry, but our logistics are already perilously complicated. You can still order Vast: The Mysterious Manor directly from the old KS page. All Vast products will be available as an add-on. https://www.kickstarter.com/projects/2074786394/vast-the-mysterious-manor

Last updated: March 14, 2019 07:06

Will you be translating the game into other languages?

Our language partners are still working through the logistics of translating Root and Root: The Riverfolk Expansion. Assuming these partnerships work out, we will probably extend the same offers to them down the road for Root: The Underworld Expansion. Until then, no translation is available.

Last updated: March 14, 2019 12:59

Can I pledge $1 and figure out my pledge later?

Absolutely.

Last updated: March 14, 2019 07:06

Is this project EU-friendly?

Yes, we will be working with a shipping partner in the EU to make it EU-friendly.

Last updated: March 14, 2019 12:59

I am a brick and mortar retailer, and I would love to carry your game. What should I do?

Make a $5 retailer level pledge and we will message you. Contact Clay at clay@ledergames.com for retailer-related questions. We welcome previous partners to return and we will work on vetting new partners as quickly as we can.

Last updated: March 14, 2019 12:59

How do I know which edition of Root that I have?

You can find it on the back of the box, to the immediate right of the barcode.

Last updated: March 14, 2019 07:06

Can we get a larger box?

We aren’t done with Root yet. How about when we are done?

Last updated: March 14, 2019 07:06

Will this impact solo mode?

We are providing an add-on for new automated factions based on the Better Bots Project. Our focus with the bots is on the core factions, we still need to test how they might interact with the new factions.

Last updated: March 22, 2019 10:51

Will you mark this as gift/effects/personal/used for me when you ship it to me?

No.

Last updated: March 14, 2019 07:06

Will the shipping cost change if I just want to purchase a few of the smaller add-on items?

In that case we will determine an appropriate shipping cost for the order through BackerKit.

Last updated: March 20, 2019 10:23

If I purchase items through a pledge level and then purchase some add-ons, will the shipping change?

No, it should not be affected.

Last updated: March 20, 2019 10:22

What should I do if I just want the upgrade kit?

You should pledge $1 and we will charge you appropriate shipping through BackerKit.

Last updated: March 20, 2019 10:22

Isn't there a PnP option for the new faction boards included in the upgrade kit?

Yes! You can find that link here: https://drive.google.com/drive/u/0/folders/1gm8SEMX1RQ8YQFjK3bTK9p2Yuds7QDCp

Since you will be getting an updated rulebook with your purchase of The Underworld Expansion, you could choose to just print the information on the updated boards this way instead of buying the upgrade kit.

Last updated: March 22, 2019 10:45

Is the Better Bots AI expansion included in the "All-In" Evergreen pledge level?

No, it is not included.

Last updated: March 20, 2019 10:22

Can I get the Vagabond plush?

Yes, you'll be able to add it as an add-on during the pledge manager after the campaign ends.

Last updated: March 20, 2019 10:22

If I pledge for multiple copies of the game, will I get multiple copies of the free Kickstarter extras?

You'll receive multiples of the KS extras for each copy of the Underworld expansion pledged since they'll be logistically bundled together with that product.

Last updated: March 20, 2019 10:22

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://root-underworld.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password: https://root-underworld.backerkit.com/backer_accounts/password/new.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account! You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account at https://root-underworld.backerkit.com/backer_accounts/sign_up.

If you have created an account and have gone through the previous steps, but are still having trouble, please email us at support@backerkit.com. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Account recovery here: https://root-underworld.backerkit.com/backer_accounts/sign_in

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support! We will ask you to verify that you are the account holder, and to provide the email address to which you’d like to update. You can verify by either of the following methods:

* Write in to support@backerkit.com from the old email address you want to change. Let us also know the new email address to which you want to update.

* Send us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc)

How do I delete my backer account?

Email BackerKit support directly at support@backerkit.com. If you delete your account, you will still be able to access your surveys in the future – no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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